Shipping policy
When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must be received by 11am pacific time to ship out the same business day. If your order is shipping via USPS, it must be received by 9am pacific time to ship out the same business day.
Where do you ship to?
We ship domestically as well as internationally.
How do you ship?
Most of our orders ship via UPS. However if the items weigh less than a few pounds, we most likely will ship via USPS. We will also use FedEx at your request.
Since we do ship most of our orders via UPS, our website will only allow you to choose that as a shipping option. However there is a comments box on the shipping selection screen where you can write in your desired shipping method. Small orders going to Canada and internationally will almost always be sent by USPS to help
save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via
USPS.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time. Your credit card is not charged when you place the order. So even though you are being quoted for UPS, you will only be charged for UPS if your order ships that way. If we ship your order by another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships.
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order
ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.